We try to make the process as simple as possible! After making an appointment, someone from our team will email you. This may be directly from the therapist you chose, or from our “Info” email account that will put you in touch with a therapist that will be able to work with you.

Your therapist will send you our electronic paperwork and either provide you a link to their virtual room, or instructions to the office.

Your therapist will be your main point of contact for scheduling, but you can email us if you would like to work with a different therapist. If you have any questions about billing, please email us anytime.

We can accept Aetna, Cigna, Tricare (East Region only) and 1199SEIU in-network. You should expect your “standard” copay (as with other providers you see) with each of these insurances, pending deductibles determined by your insurance plan.

If you have any other insurance, you should inquire with them if you have out of network benefits. Depending on your out of network deductible and financial situation, we may still be able to work with you.

Not everyone has a deductible with their insurance. If you do, it is a set rate that is determined by your insurance plan that needs to be met before your insurance starts covering any amount of your sessions. We have to charge the rate we are contracted with your insurance in full each session you are in deductible.

For example, let’s say you have a deductible of $1000.

If you have Aetna insurance, you will be charged $124.32 for the intake, $123.08 for a 53-60 minute session, and $96.96 for a 45 minute session. So your $1000 deductible should take 10 sessions. The smaller the deductible the faster your insurance will begin covering all of or a portion of your sessions.

These per session rates change depending on the insurance company and your plan within your insurance.

Possibly! It will depend on their current availability and whether or not your schedules align. Some of our counselors are only in the office on certain days, are fully virtually and/or have limited availability.

If you ever want to see someone other than your current or assigned clinician, just let us know. We are happy to accommodate and set you up with someone you’re comfortable with.

Advanced Clinical Intern is our term for our clinicians who are in the process of receiving their master’s degree in mental health counseling. They are considered advanced because of the extensive supervision and training we offer, making them equipped to work with most clients.

Many people enjoy working with counselors who are newer to the field because of the dedication that they bring to everything they do, compared to some seasoned therapists who are burnt out or jaded. However, if you are not comfortable working with an Advanced Clinical Intern, please let us know and we could explore options for post-graduate clincians.